Contact Us - Urban Needs India
Feel free to fill out the form below to get in touch with us OR email us directly at: info@urbanneeds.in (NOTE: Please include your order number in message)
The fastest way to reach us is through DM on our IG - @urbanneedsin
FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at SUPPORT EMAIL
Q. Where do you ship from?
A. We ship from our manufacturing factory/warehouse located - St. No. 3.5, Near Jindal Mart, New Ram Nagar , 33Ft Road Mundian kalan, Ludhiana-141015.
Q. Is COD (Cash on Delivery) available?
A. Yes.
Q. How long will it take for my items to arrive?
A. It will usually take 3-6 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. Do you provide refund or return in case I face any issue with the product?
A. Yes, we have our 5 days Return & Refund Policy but it is strictly in case of sizing/quality issues.
Q. How long will it take to receive a tracking number?
A. It will take usually upto 24 hours.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours)
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@urbanneeds.in or you can directly DM us at @urbanneedsin.
Q. How can I pay?
A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also do cash on delivery for maximum locations.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. How to cancel my order?
A. We recommend you don't because our products are worth it! But in the event you wish to cancel your order, please contact us at the contact details given above (NOTE: Contact us within 12 hours if you wish to cancel your order)